Service Delivery Manager

Integrated Development - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 7 years
Career Level:
Job Type:
Full Time
1 open position
About the Job

The ideal candidate will be responsible of:

  • Establishing various communication channels with clients to understand both short & long term requirements
  • Ensuring long term relationship with clients based on customer satisfaction
  • Developing, approving and monitoring applicable parts of agreements & contracts.
  • Negotiate major changes to the agreements & ensure that they don’t affect the account profitability by any means.
  • Identify business needs within account(s) & co-ordinate efforts with sales & business development functions to provide proposals to the customers.
  • Track & report P&L for accounts.
  • Monitor team dynamics and team accountability related to delivery commitments.
  • Actively participate in monitoring and reporting on individual performance of Project Managers
  • Provide forecasts for resource requirements
  • Assume responsibility for the different aspects of the account(s).
  • Oversees program delivery ensuring that appropriate processes and standards are followed.
  • Appoint Project Managers to projects.
  • Oversee allocated Project Manager, including planning, project reviews and developing of formal project corrective actions required to meet and exceed client expectations.
  • Provide the point of escalation for project issues that cannot be resolved by the Project Manager in the project team.
  • Analyze account(s) performance and develop and execute corrective action plans
  • Contributing to enhancement and refinement of existing processes in the different domains
About this Company

Integrated Development is a global IT service provider with skilled software engineers onboard that create high-end business solutions for the world’s largest brands and growing companies.

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