Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Answer incoming customer phone calls and take appropriate action for each call
- Maintain customer satisfaction ratings based on explicit criteria set forth by our medical center.
- Input data into the company computer platform to keep each customer record updated
- Identifying customers needs, clarify information, research every issue and providing solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Research, identify, and resolve customer complaints
- Follow up customer calls where necessary
Job Requirements
- Bachelor Degree
- Must be Maadi/ Fifth Settlement / Nasr City/ Ard El-Golf / Mohandessin residents
- Minimum 2-3 years of experience in a call center environment
- Fluent in English & MS Office suite
- Customer Oriented
- Knowledge of customer service practices and principles
- Strong phone and verbal communication skills along with active listening
- High level of professionalism
- Strong problem solving abilities
