CEMUS Second Line Application Support Specialist

Vodafone - Cairo, Egypt

Applicants for
2 open positions
Experience Needed:
2 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2 open positions
About the Job
  • Manage the platform back-end servers and manage the relative monitoring tools.
  • Ensure to meet the systems availability for all the back-end systems excluding planned outage.
  • Follow-up on the daily health checks and fix problems once they appear on a server.
  • Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.
  • Clear notification for any production problems - IR report
  • Executing service/change requests and manage the proactive problems investigations and RCA
  • Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.
  • Keep up to date with the new product versions and new releases.
  • Transfer the knowledge to the first line of support.
  • Transfer the knowledge to the new comers in the support team.
  • Ensure to use the pre-production environment for testing activities before launching a new service.
  • Ensure to maintain the preproduction environment similar to the production platform.
  • Ensure to maintain the preproduction environment availability for all the back-end systems excluding planned outage.
  • Manage installing and upgrading software. This includes the deployment of new shipments
  • Managing any crisis related to the system
  • Ensure handling all Release Management Governance.
  • Align with all project stake holders to ensure project deliverables are met.
  • Ensure that the architecture and infrastructure on which the application will be deployed are robust and stable
  • Ensure that a detailed deployment plan has been documented along with a rollback plan should anything go wrong during deployment
  • Provides management reports on release progress
Job Requirements

Core competencies, knowledge and experience:

  • Solid Linux/Unix systems engineering knowledge and shell scripting
  • Windows administration background is required
  • ITIL Foundation v3 is required and Good understanding of the SW life-cycle design, development, testing and acceptance, implementation, performance optimization and troubleshooting
  • Knowledge about Relational Database SQL programing and experience in Business Intelligence & ETL Systems
  • Knowledge on computer networking and infrastructure systems.

Must have technical / professional qualifications:

  • Bachelor of computer science/ engineering
  • 2-6 years IT Support, system administration & operation.
  • Strong troubleshooting and problem solving skills
  • Fluent English both oral and written is a must.
  • Ownership and commitment attitude
  • Excellent analytical thinking skills and communication Skills
  • Handling multi-tasks
  • Ability to work under Pressure
About this Company

Since inception in 1998, Vodafone Egypt has grown over the years to become the leading mobile operator in Egypt, not only in revenue share but also the number 1 mobile operator with the largest customer base.

Vodafone currently serves more than 40 million... (More)

See all Careers and Jobs at Vodafone