Job Details
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Job Description
Main Duties:
- Perform data entry for all operational activities occurred on daily basis and maintaining an updated data base for customer service transactions
- Welcome customers and provide support and answers all inquiries concerning blood analysis tests prices, availability and timing as well as any general information.
- Take customers complaints and raise them to either his/her branch manager or and customer care Manager.
- Receive receipts from customers and blood tests reports from his/her branch manager and issue an invoice for the customer after collecting the payment.
- Responsible for the deposit of the money in the Bank every morning for the day before.
- Ensure that customers are getting a satisfactory treatment and an efficient service during the daily customer service activities Ensure to make a promotion to the customers and offer our new and existing services and tests Receive the request for the house visits from the call center or the patient and arrange their schedule and entering the related data to the system.
- Filing of important docs such as: (managerial decisions, license, contract of bio hazard waste disposal company, license for waste reprocessing, Environmental record.
Job Requirements
- Bachelor's degree.
- Experience: 1-3 years
- Computer Skills MS Office
- Languages: English
- Competencies: Excellent communication skills
- Results oriented Organizing and quality oriented
