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CRM Manager

- Maadi, Cairo

CRM Manager

- Maadi, CairoPosted 1 month ago
155Applicants for1 open position
  • 48Viewed
  • 10In Consideration
  • 38Not Selected

Job Details

Experience Needed:
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Job Description

  • Delivering a class-leading quality-oriented customer service to help drive customer loyalty, Improve Hospital branding.
  • Ensure that complaints and Inquiries are handled by staff within agreed timescales and in an appropriate manner and follow up outcomes with direct superiors.
  • Manager all administrative/operational components for the Call Center.
  • Responsible for all the aspects of call center unit.

Job Requirements

  • B.sc of any 
  • Certification through the Customer Service / Call Center.
  • Previous Experience in Healthcare organization
  • Minimum 4 years of experience.
  • Minimum 3 years’ experience in Managerial level
  • Must have knowledge of call center phone systems
  • Must have outstanding customer service experience.
  • Strong interpersonal and active listening skills.
  • Must be highly detail oriented and have the ability to effectively multi-task.
  • Must have excellent management and leadership skills
  • Work Condition: 6 days/week , 8 h.

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