Enterprise Application support Specialist

Role purpose

• Provide technical and functional support for production banking applications
• Troubleshoot, resolve and complete incident reports for major incidents.
• Act as SME for applications in the domain showing full ownership
• Ensure the full value of the application is utilized and delivered to end users
• Responsibilities:-

▪Analyze and diagnose technical & functional issues in supported applications with full ownership and accountability

▪Ensure raised tickets related to supported applications are being resolved efficiently and within SLA

▪Perform root-cause analysis for major incidents and document them thoroughly

▪Ensure efficient issue resolution of all major incidents & outages for in-scope applications

▪Perform periodic health checks for all applications within the domain documenting thoroughly in the tracker

▪Perform the required change requests over production applications and ensure post-deployment sanity checks are done

▪Ensure monitoring is in place for applications in the domain and introduce new monitors when required through working with other IT teams

Automate all manual tasks when applicable for applications within