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Job Description
What you will do
- Support Enterprise level Lenel application implementations, including programming, testing and commissioning, and project completion activities
- Provide remote support and expert advice for break-fix events across client sites in Africa and the Middle East regions
- Manage the service and maintenance of Planned Preventative Maintenance (PPM) where relevant and break-fix requirements, integrating these responsibilities into the Business-as-Usual (BAU) operations
- Participate in the Request for Change (RFC) Change Control process system to support PPM and break-fix activities
- Oversee documentation for the commissioning process and ensure final sign-off
- Manage the commissioning folders for each project, ensuring accuracy and completeness
- Occasionally travel within the region to support critical security infrastructure projects or to resolve urgent break-fix issues
- Be able to change the system configuration of the Lenel servers for adding new or modifying existing installations
- Administer the systems, providing a robust triage service through a 24/7 Command Centre for all reported technical issues and manage any subsequent requirement and fault resolution from the local LSP
- Monitor technical bulletins and liaise with the technical support functions to manage any known issues that could affect the specific product lines and provide management with advice on recommended mitigations
- Responsible for ensuring that system projects are completed, from requirements gathering, and system/solutions design, through to deployment within agreed deadlines, within budget, and any potential issues escalated in line with internal policy while maintaining the client's best interests
- Act as a point of escalation technically and operationally
- Work collaboratively in a multidisciplinary team
- Communicate directly within the group and actively participate in meetings
- Continually ensure that practices, policies, strategy, and services represent the client’s
Job Requirements
What we are looking for
- At least 3 years experience as a support engineer
- Experienced and certified in Lenel AACS Application
- Experienced and certified in Milestone VMS/CCTV Application
- A high level of proficiency and expertise relevant to the design, deployment, and management of integrated Enterprise physical and technical security systems. This will include a comprehensive understanding of ICT Infrastructure, hosting arrangement, and networks
- Proven record of successful physical security system implementations/migrations, capable of delivering quality solutions and outcomes within complex and time-sensitive environments
- Proficient in the use of Microsoft Office suite including Project, Word, Excel, and PowerPoint
- The ability to identify and meet project deadlines and deliverables
- Strong written and verbal communication skills with both internal and external parties
NB: The successful candidate will be required to pass our security screening procedures and those required by our client(s) if necessary.