Helpdesk Engineer
New Cairo, Cairo
Helpdesk Engineer
New Cairo, CairoPosted 20 minutes ago1 open position
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Job Description
- Manages PC setup and deployment for new employees.
- Respond to email messages for employees seeking help and provide prompt responses to questions from employees.
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products.
- Regularly check server health and system logs, identify potential issues, and proactively implement solutions to ensure optimal performance.
- Diagnose and resolve system, hardware, and network-related problems. Act quickly to minimize downtime and keep systems running smoothly.
- Research the problem and come up with a solution.
- Assist with onboarding of new users.
- Install, test and configure new workstations, peripheral equipment, and software
- Installs and maintains all end-user software and hardware.
- Maintain the daily performance of computer systems.
- Troubleshooting LAN and Internet connectivity issues.
Job Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience Microsoft technologies (Windows Server, Active Directory, Fileserver).
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP) .
- good knowledge of Virtualization technology such as Hyper-V and VMware.
- Knowledge dealing with Anti-virus Software, Printers, MS Office and Windows Operating Systems.
- Ability to learn new technologies are required
- Ability to multitask
- Prepares and presents technical information reports.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
