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Job Description
- Lead account executives and account representatives
- Acquire a thorough understanding of key customer needs and requirements
- Oversee execution, analysis and optimization of marketing plans
- Review recommendations for ad and communication campaigns
- Manage accounts’ financial aspects (budgets, contracts, fees etc.)
- Report on activities and accounts
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Job Requirements
- Previous Experience in Lighting Field is Mandatory
- Proven experience as an Account Supervisor
- Solid account management and customer service experience
- Proficient in MS Office and social media
- Excellent communication skills
- Outstanding organizational abilities
- Strategic thinking
- BSc/BA in Marketing, Communications or a related field
