Call Center Agent

Confidential Company - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job

Job Description:

Handle customers’ efficiently based on high-quality service standards, through showing high knowledge of product and high skills of handling inbound customer calls & making some outbound calls in accordance with the processes and targets of the contact center and Centro client’s expectations

Role and Responsibilities:

  • Provide customer support to Clients via phone
  • Handling inbound customer calls & making some outbound calls
  • Handling queries around services, orders, Billing, Tariff & customer complaint
  • Accurately log all interactions via established business process and tools
  • Provide prompt, reliable and accurate information to customers
  • Reporting to Team Leader Operations
  • Schedule adherence, break adherence
  • Escalates customer issues appropriately and correctly
  • Need to be the team player with positive attitude
Job Requirements

Qualifications and Education Requirements:

  • Graduate / Undergraduate qualifying age of working full-time basis
  • Fresher or relevant Experience in areas of customer services related to processes across Banking, Telecom, Insurance in Service Industry/BPO
  • Basic Computer Skills (MS Office)