Call Center Agent
Wisyst -
Heliopolis, CairoPosted 7 years ago33Applicants for3 open positions
- 22Viewed
- 6In Consideration
- 0Not Selected
Job Details
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Job Description
- Handles all client calls with a positive and service-oriented attitude
- Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls in order to ensure customer confidence, satisfaction and loyalty.
- Provide first call resolution for all guest inquiries
- Keep up to date on services, policies and procedures to ensure accurate information and correct implementation.
- Research required information using available resources
- Manage and resolve customer complaints
- Resolves all issues or requests thoroughly through appropriate referral information or transfer to appropriate staff
- Gives accurate and appropriate information to all callers according to organization Policies and Procedure.
Job Requirements
- Sense of quality and precision in fulfilling duties and tasks
- Result orientation
- Detailed Oriented.
- Can work under pressure
- Prefer to have experience in it field