Quality Assurance Coordinator

Summary/Objective

• A quality assurance coordinator conducts quality assurance audits of chocolate stores and its related facilities assuring company standards are maintained and product integrity is preserved.
• Consults with company management to resolve quality, production, and efficiency problems.
• Functions as an information source to upper management and various company departments when special and critical quality issues occur.
• Function in conjunction with manager, quality assurance services, on special department projects.
• Confirm that shop/store audit procedures are properly carried out and assigned working procedures are maintained.
• Determine overall shop service and product quality.
• Evaluate and report with regard the poor display and presentation of products in branches and its relative quantities.
• Consult with management and personnel on better operational procedures to improve overall efficiency inside shops.
• Function as an information source for staff members in shops on better methods of dealing with product and service offerings and general customer dealings.
• Prepare shop evaluation reports and submit them to management.
• Operation of customer feedback program and its associated tasks.