Skills And Tools:
- Deploy transformations tools to improve the reports automations & the interactive dashboards with powerful business insights.
- Supervise and direct the operation of the performance for MIS-BI team & set the team unit objectives.
- Lead, Mentor, Coach, Develop, Evaluate and Train team members & Ensure Staff awareness and adherence to RCC’s code of conduct and
internal related policies and procedures.
- Manage BI tools & FTP’s folders to ensure tracking performance trends integrating multiple sources of data, and preparing business reviews
- Initiate Visual dashboards with an interactive insight to highlight the positive or negative trends that determine the effectiveness of
operations and effect on business productivity and profitability
- Conduct Automation opportunity analysis in order to maximize Raya CX service offering and value-added to its clients
- Communicate all Outcomes & agreed actions with the clients to improve project dashboards
- Creating automated on-time reports /PPT to support the decision-making process & Ensure audit the Client KPI’s Reporting related
requirements are met across all projects
- Work cross-functionally as needed to enable data architecture and automations solutions that best meet the analytics and reporting needs
of the business.
- Initiate a data-quality drivers to strategy used to improve processes for the most failed metric to Improve the performance, Develop,
implement, & to be through the automation’s tools
- Providing the necessary information as the need arises to assist and support the implementation of all new project & Client KPI’s to the
Customer Journey Maps comparing with VOC according to the prioritization approach
- Align with business owners that all business activities are benchmarked, and accurately measured on COPC benchmarking on an ongoing
basis to maintain and improve performance to the required status
- Interpersonal Skills: Ownership -Functional Skills - Ideas presentation and Taking initiative - Continuous
Learning - Customer Centricity
- Technical Skills: Analytical – My SQL – Microsoft Power BI – Python awareness
- Call Center Experience is a Must
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