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Job Description
- We are seeking a Broadcast Systems Engineer for support technologies in the broadcast domain.
- Key Responsibilities:
- Taking calls from clients and dispatched technicians.
- Adhering to company policies on attendance and use of phone codes.
- Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.
- Communicating with clients and internal departments.
- Co-operating within the team to ensure all calls are answered within SLAs.
- RF distribution
- Technical troubleshooting
- Achieve KPIs set by management team.
Job Requirements
- Degree in Computer science or relevant field or work experience in a similar field.
- Excellent communication both verbal and written in English and good interpersonal skills
- Good understanding of business supported
- Available to cover shifts supporting a 24/7/365 operation.
- Must demonstrate knowledge of Procentric, DirectTV, Com2000/3000, LG, DOCSIS, Multicast and Coax Distribution
- Knowledge in RF Transmission and MATV Distribution.
- Must demonstrate problem solving skills.
- Relevant Networking/IT certification is an asset
- Linux knowledge is an asset.
- Excellent communication, troubleshooting and documentation skills are essential.
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