IT Technical Support Specialist
IVAS -
Agouza, GizaPosted 7 years ago314Applicants for5 open positions
- 217Viewed
- 0In Consideration
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Job Details
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Job Description
- Monitoring and maintaining computer systems and networks
- Planning and undertaking scheduled maintenance upgrades
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Responding to breakdowns
- Repairing equipment and replacing parts
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues
- Responding within agreed time limits to call-outs
- Working continuously on a task until completion
- Prioritizing and managing many open cases at one time
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers
- Testing and evaluating new technology
- Conducting electrical safety checks on computer equipment.
- Level1 & 2 support.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation (when required) of unresolved issues to the appropriate internal teams.
- Upgrade or migrate the software
- Trouble shooting, data recovering and reinstalling Software.
- Providing procedural documentation and relevant reports.
Job Requirements
- Good Knowledge of Network installing and concepts
- Good command of English.
- Good computer skills (Word, Excel, Power-Point, MS Project, outlook).
- Good negotiation, communication, and analytical skills.
- Strong interpersonal skills, team player, independent employee, ability to learn, self-motivated and proactive.
- Ability to work on shift basis
- Ability to work on overnight shifts
