Job Details
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Job Description
- The position involves processing customers’ orders, liaising with other departments and management, professionally process customer service calls
- Respond to customer questions, resolve customer issues, offer up-sells and cross-sells to customers, record and verify accurate information on all calls, adhere to work schedule provided, positively and respectfully communicate with customers, maintain high level of punctuality
- Maintain consistent, reliable attendance standards, maintain company and customer confidentiality, multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.
Job Requirements
- Bachelor’s Degree
- Possess basic computer skills
- Internet and social media skills
- Able to work under time constraints
- Capable to work in a rotation shift
