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Job Description
- Schedule appointments for repairs and system upgrades, new sales, must coordinate with customer time constraints.
- Customer Service, assisting customers with various issues, such as billing, service requests, etc.
- Complete contract paperwork and QC paperwork.
- Prepare service order invoices.
- Contract Tracking form sales through completion, customer billing, and payment of commission.
- Data Entry.
- Prepare routing for service technicians.
- Work with Installers to ensure all installation paperwork is completed properly within the designated time.
- Send route and orders to technicians each day.
- Maintain appointment schedules.
- Receiving material/equipment.
- Complete daily reports.
- Assist in coordinating installation activities such as scheduling, customer notification and equipment procurement.
- Issue material and equipment to technicians.
- Conduct physical inventory.
- Order material and equipment.
- Act as a liaison between sales personnel and service technicians.
- Interfacing with customers on Customer Satisfaction issues.
Job Requirements
- BSc in Commerce, English Section, or any English related Major.
- Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Outlook) and Internet.
- Must have excellent written English skills.
- Must possess good decision making skills, be very organized and detail oriented.
- Excellent team building, customer service, and interpersonal skills.
- Occasional training skills are required.
- Self-motivated and a professional attitude.
- Ability to write routine reports and correspondence.
- Ability to speak effectively and work effectively before and with groups of customers or employees of organization.
- Ability and willingness to make key contributions to the growth of the business.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
