Application Consultant

Posted December 9, 2020

Applicants for
3 open positions

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Experience Needed: 1 to 3 years	Career Level: Entry Level	Job Type: Full Time
Salary: Confidential	Education Level: Bachelor's Degree	Vacancies: 3 open positions

Job Categories:

Installation/Maintenance/Repair

IT/Software Development

Engineering - Telecom/Technology

About the Job

Primary Duties & Responsibilities:

Install, configure and system test a ready-made software.
Perform data analysis.
Troubleshoot implementation.
Maintain accurate and timely reporting of project activities.
Develop project documentation.
Manage day-to-day implementation activities.
Provide mentoring and support to department colleagues as necessary.
Provide pre-sales support as necessary.
Customer Support and Customer Training.
Replying tender RFPs.
Testing new features of new released versions.
Preparing KBAs and what’s new documents.
Participating in the technical training curriculums.
Auditing the outsourcing HR/Payroll activities to ensure the efficiency and accuracy.
Auditing new projects’ business analysis and implementation phases to ensure that the implementation is done as per customer business needs and based on HITS best practices.
Auditing support cases periodically through CRM to ensure that the service delivery team complies with into consideration the QC standards while handling customer cases.

Working Conditions:

Fixed hours: from 09:00 AM to 05:00 PM.
Weekend: Friday & Saturday.
Work Location: Nasr City

Job Requirements

Education:

Bachelor's degree in Engineering, Information Systems, computer science, Commerce or relevant field.
1 to 3 years of experience in a relevant field.

Preferable Skills:

Excellent command of the English language (written & spoken).
Ability to interact with clients both verbally and written; well organized and detail-oriented; ability to multi-task; ability to manage stressful situations.
Variety of technologies including database principles, MS Excel skills, hardware/software, operating systems, and networking.
Ability to troubleshoot and identify problems, follow directions, collect data, establish facts and draw valid conclusions.

About this Company

•Founded in 1998 as one of the pioneer software companies (ISV).
•Working in the field of Business Solutions, Cloud, ML, AI, IoT, Robotics, and Blockchain technologies.
•Existing in more than 50 countries, Managing more than 1 million users
•One of the... (More)

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