Application Consultant

Primary Duties & Responsibilities:

• Install, configure and system test a ready-made software.
• Perform data analysis.
• Troubleshoot implementation.
• Maintain accurate and timely reporting of project activities.
• Develop project documentation.
• Manage day-to-day implementation activities.
• Provide mentoring and support to department colleagues as necessary.
• Provide pre-sales support as necessary.
• Customer Support and Customer Training.
• Replying tender RFPs.
• Testing new features of new released versions.
• Preparing KBAs and what’s new documents.
• Participating in the technical training curriculums.
• Auditing the outsourcing HR/Payroll activities to ensure the efficiency and accuracy.
• Auditing new projects’ business analysis and implementation phases to ensure that the implementation is done as per customer business needs and based on HITS best practices.
• Auditing support cases periodically through CRM to ensure that the service delivery team complies with into consideration the QC standards while handling customer cases.

Working Conditions:

• Fixed hours: from 09:00 AM to 05:00 PM.
• Weekend: Friday & Saturday.
• Work Location: Nasr City