Technical Support Specialist

Main Job Duties:

• Support multiple locations remotely and on site.
• Take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Prioritize and manage many open cases at one time.
• Establish a good working relationship with customers.
• Install and configure computer hardware, operating systems and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Support the roll-out of new applications.
• Test and evaluate new technology.