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Customer Support Agent

Retag - Maadi, Cairo

Customer Support Agent

Retag - Maadi, CairoPosted 2 months ago
53Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Respond to different types of users’ messages on the ticketing system, email, mail, phone, and different Social Media channels.
  • Make outbound calls to obtain feedback on services.
  • Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
  • Deliver service and support to end-users
  • Interact with customers to provide and process information.
  • Diagnose and resolve technical issues.
  • Verify system requirements (if needed)
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Provide feedback and weekly report.
  • Keep records of customer interactions recording details of complaints, comments, and inquiries.

Job Requirements

  • University degree.
  • 1-3 Years of experience
  • Age: 22-30
  • Excellent communication skills.
  • Strong phone contact handling skills and active listening.
  • Ability to adapt/respond to different types of characters.
  • Analytical thinking.
  • Excellent computer skills rounded knowledge in Microsoft Office software programs.

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