Skills And Tools:
- Respond to different types of users’ messages on the ticketing system, email, mail, phone, and different Social Media channels.
- Make outbound calls to obtain feedback on services.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
- Deliver service and support to end-users
- Interact with customers to provide and process information.
- Diagnose and resolve technical issues.
- Verify system requirements (if needed)
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Provide feedback and weekly report.
- Keep records of customer interactions recording details of complaints, comments, and inquiries.
- FEMALES ONLY
- University degree.
- 1-3 Years of experience
- Age: 22-30
- Excellent communication skills.
- Strong phone contact handling skills and active listening.
- Ability to adapt/respond to different types of characters.
- Analytical thinking.
- Excellent computer skills rounded knowledge in Microsoft Office software programs.
- Call Center / Customer Service...Confidential Company - Cairo, Egypt4 days ago