Customer Service Agent - French Speaker

Stream a Company of Convergys - 6th Of October City, Giza

96
Applicants for
80 open positions
81
Seen
53
Shortlisted
28
Rejected
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,800 to 3,500 EGP per month
Languages:
French
Vacancies:
80 open positions
About the Job

Company Profile:

Convergys is a world-wide active service provider for market leaders in telephony, electronic entertainment and IT. we offer flexible and professional solutions to our clients demands for all areas of customer service.
Become a member of our international and professional teams! we are looking for committed staff members for our customer service team.

Responsibilities:

  • Managing the customer's inquiries, complaints via phone.
  • Work on the system & necessary tools to handle client's needs: this includes airline tickets, hotels, car hire and insurance.
  • Communicate with hotels for reservation's confirmation, changes etc...
  • Reach Client Satisfaction targets and quality standards.

We offer you:

  • A dynamic job within an international and dynamic company.
  • Fully paid training & nesting.
  • Performance based bonus and client's incentives for best achievers.
  • Referral bonus system (1000 EGP gross).
  • Irregularity payments for working on weekends, public holidays& overtime.
  • Medical, life and social insurance.
  • Transportation with free WIFI.
  • Online free training courses in sponsorship with best professional global development centers.
  • Corporate deals discount (preferential bank loans rate, Berlitz language courses discounts, B-tech preferential installments system).
  • Free GYM.
  • Internal career growth opportunities.
Job Requirements

What we are looking for:

  • You have at least 1 year experience in sales or Customer service environment.
  • You have completed at least secondary school education.
  • You have affinity with tourism and ticketing experience is a plus.
  • You are fluent in French with basic English awareness.
  • You are available 40 hours per week and flexible regarding scheduling.
  • You have strong PC skills and good typing skills.
  • You are a team player.
  • You are organized accurate and professional.
  • You are enthusiastic, dynamic, you feel comfortable with communication through the phone.
  • You can communicate clearly in written and spoken.
About this Company

We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Both companies are known for providing exceptional... (More)

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