Technical Support Specialist

Rosenfield - Cairo, Egypt

Applicants for
2 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
2 open positions
About the Job
  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Setting up new users' accounts and profiles and dealing with password issues
  • Planning and undertaking scheduled maintenance upgrades
  • Investigating, diagnosing and solving computer software and hardware faults
  • Talking to clients and computer users to determine the nature of problems
  • Providing support, including procedural documentation and relevant reports
  • Working continuously on a task until completion
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Research required information using available resources
Job Requirements
  • 0 - 2 year(s) of Bachelor's in computer science or related
  • Good command of both written and spoken English.
  • Deep knowledge of Windows Operating System, knowledge of hard desk management tools, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN.
  • Very good communication skills.
  • Accuracy and attention to detail.
  • Adaptability and flexibility.
  • Good knowledge about VMware
  • Good knowledge about ESXI
  • Experience with Windows 7 and Windows Server (2008, 2012)
  • Experience with SQL server
  • Experience with Postgre SQL
About this Company

Rosenfield LLC is a software house established the year 2011 Rosenfield is a branch of Rosenfield DWC (Dubai based company) responsible for all products development.
Rosenfield DWC has a wide range of products in healthcare informatics build with more than 20 years of... (More)

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