SAAS Customer support specialist

Interacts with customers via telephone, email, online chat, or in-person to provide support and information on Glamera products. Ensures that appropriate actions are taken to resolve customers' problems and concerns.

Responsibilities:

1-Answering customers' inquiries via Chat, Email, and phone calls. providing the correct information.

2-Setting online meetings to learn about and address the customers’ needs, complaints, or other issues with products or services.

3-Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.

4-Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

5-Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs

6-Building lasting relationships with clients and other team members based on trust and reliability.

7-Adhering to all company policies and procedures.

8-Periodical follow up on the pending reported tickets and escalates the violations.

9-Reports all analysis and insights to all stakeholders.

10-Participate in the implementation and training process.