Service Desk Specialist
B.TECH -
Nasr City, CairoPosted 3 years ago97Applicants for1 open position
- 18Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Ensure all requests /issues came through ITSM/Ticketing tool.
- o Ensure all requests /issues Solved within Approved SLA/OLA.
- o Ensure each user has a functional computer and/or any additional specialized equipment to ensure fulfillment of business requirements and customer satisfaction.
- o Provide 2nd Level of support for Users
- o Analyze and Escalate Issues to the concerned team
- o Install, test and configure new workstations, peripheral equipment and software to ensure fulfillment of business requirements.
- o Maintain inventory of all equipment, software to fulfill customer requests on the determined time.
- o Perform timely workstation hardware and software upgrades as required and maintains strict controls on data/system backups and recoverability to ensure security of data.
- o Respond to user’s inquiries and services requests regarding computer software or hardware to ensure proper work.
- o Keeping customers informed on request status and progress till closure to ensure customer satisfaction.
- o Provide first level contact and convey resolutions to solve customer issues.
- o May participate in Technology projects.
Job Requirements
- Bachelor degree in, Computer Science, Information technology or any of its equivalent
- Certifications in Microsoft/Cisco/VMware technologies.
- Years of Experience from 1 to 3
- Must have technical knowledge of core Microsoft technologies /HW
- Must have technical knowledge of Roll out activities