Skills And Tools:
- Respond to customer inquiries via phone and email.
- Identify customer needs and act upon the request in timley manner.
- Communicate proactively with clients and maintain a positive professional relationship.
- Follow communication with clients according to policies , porcedures and regulations.
- Provide customer with accurate and complete information and any updates on their order.
- Handle customer complaints and find solutions in timely manner.
- Communicate with internal departments (Finance – Logistics) for order shipment updates and status
- Follow up on customers complaints to ensure resolution.
- Issue reports when requested.
- Bachelor degree from a relevant university
- Previous proven experience in customer service field
- Fluent English with excellent English business writing
- Strong communication skills
- Proactive listener
- Quality focused
- Problem solver
- Proficient in outlook and Microsoft office