Specialist, Under-Graduate Student Services

Job Purpose:

Responsible for handling all student services and acting as a single point of contact between undergraduate students and ESLSCA, coordinating all kinds of requests and resolving issues or complaints in a timely manner maintaining ESLSCA professional image.

Job Responsibilities and Tasks: 

• Receives the List of all the newcomers  from admissions, revises the documents of each case and follows-up to complete the student’s files.
• Receives course schedules from Academic Affairs for each semester and supports in assigning the Academic Plan of each student. 
• Supports students in the registration process, ensures that no clashes in class timings and applies class schedules on the related systems.
• Supports in calculating and keeping track of the number of ECTs of each student
• Receives the list of students passing to the next year and keeping track of any outstanding financial amounts.
• Supports in making any individual or generic students’ announcements.
• Handles with IT taking students’ personal pictures and all the ID issuance process.
• Coordinates with the Examination Unit the Students lists entering the final and all other exams, and sends the exam details to students accordingly. 
• Coordinates with the Registrar office; handling all kind of certificate issuance, official documents requests, and grades uploading on the related systems.
• Handles with the University clinic the process of Sick leaves and excuses for undergraduate students.
• Supports in the preparation of traveling students lists, and coordinating with the International relations office all the procedures related to the study abroad trips.
• Handles all students’ requests in a timely manner (Three- days period). 
• Acts as a single point of contact for all student requests, inquiries or complaints and handles with all concerned departments/ Offices. 
• Resolves students’ complaints in an efficient and timely manner. 
• Coordinates assignments, case studies and projects on portal between Instructors and students.
• Reviews Grade sheets and submits them to Academic department for fulfilling the required approvals.
• Develops analytics and other reports on a course by course – basis. 
• Maintains all classes information on all used Platforms. 
• Performs any other ad-hoc tasks that might be assigned by the direct Manager.