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Technical Support Engineer

Mubasher
Nasr City, Cairo

Technical Support Engineer

Nasr City, CairoPosted 1 month ago
207Applicants for1 open position
  • 39Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Full Post to be placed on  Wuzzuf 

Job Title: Technical Support Engineer (Females only)

NTG Group is now looking to hire a Junior Technical Support Engineer to work for one of the biggest technological organizations in KSA. The candidate will be responsible for providing phone and ticket support for all managed/co-managed infrastructure/technologies tickets while owning end-to-end back-office incidents resolution.

Responsibilities:

  • Provide remote technical support to internal Employees of a well-known telecom organization in KSA through different channels.
  • Resolve tickets, troubleshoot technical issues,
  • liaise with other departments to resolve technical, hardware, software and application issues. .
  • Be the first point of contact for employees who need technical assistance.
  • Perform technical trouble shooting to identify and resolve technical issues.
  • Provide training/demonstration to employees on web applications /requesting access credentials.
  • Document all technical issues and resolutions.
  • Report and escalate technical issues to the appropriate internal teams.
  • Respond to technical issues via email and other communication channels.

Job Requirements

Requirements:

  • Bachelor’s degree in computer science or related field.
  • Basic experience in technical support.
  • Excellent communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills.
  • Ability to multitask and prioritize tasks.
  • Basic Knowledge of ticketing systems and remote desktop software.
  • Familiarity with network protocols and troubleshooting tools.

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