Browse Jobs
For Employers
Post JobLog inGet Started

IT Help Desk Specialist

ADK Egyptian-German Cultural Centre
Heliopolis, Cairo
Posted 3 years ago
230Applicants for1 open position
  • 10Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Serve as the first contact with customers who need technical assistance via the phone or email
  • Perform troubleshooting using different diagnostic techniques
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Keep record of problems and their resolution
  • Follow-up with customers
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Suggest improvements on procedures

Job Requirements

  • Previous working experience as an IT Help Desk Technician for one  year at least.
  • BA in IT, Computer Science or similar relevant field
  • In-depth knowledge of computer systems and mobile devices
  • Hands on experience with diagnosing and resolving basic technical issues
  • Excellent communication and interpersonal skills
  • Customer-oriented and patient
  • Excellent command of English language & Arabic

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportIT Help Desk Specialist