IT Help Desk Specialist

ADK Egyptian-German Cultural Centre Heliopolis, Cairo

222
Applicants for
1 open position
10
Viewed
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, + kPIs
Vacancies:
1 open position
About the Job
  • Serve as the first contact with customers who need technical assistance via the phone or email
  • Perform troubleshooting using different diagnostic techniques
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Keep record of problems and their resolution
  • Follow-up with customers
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Suggest improvements on procedures
Job Requirements
  • Previous working experience as an IT Help Desk Technician for one  year at least.
  • BA in IT, Computer Science or similar relevant field
  • In-depth knowledge of computer systems and mobile devices
  • Hands on experience with diagnosing and resolving basic technical issues
  • Excellent communication and interpersonal skills
  • Customer-oriented and patient
  • Excellent command of English language & Arabic
About this Company

(ÄDK)- Egyptian-German Cultural Centre was established in 1998. With various branches in Cairo, ÄDK offers German language courses for adults from A1 to C1 and for children from A1 to B1. Over the years thousands have graduated and have learned in ÄDK. In addition to our... (More)

See all Careers and Jobs at ADK Egyptian-German Cultural Centre
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