Senior Technical Support Agent

Expand Cart 6th Of October, Giza

Applicants for
10 open positions
In Consideration
Not Selected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
7,500 to 8,000 EGP per month
10 open positions
About the Job
  • Receive inbound chats, calls, and emails for prospective customers.
  • Handles customer inquiries in a courteous and professional manner.
  • Provide technical software support and nontechnical responsive and competent telephone support.
  • Ensure that all customer issues are resolved at the first instance, refer or escalate to seniors staff as a secondary solution to maintain customer satisfaction.
Job Requirements
  • Availability to work in rotational shifts
  • Bachelor Degree Any Major.
  • Experience 1-2 years in customer service supporting E-commerce - Technical Support.
  • Technical Skills: HTML-CSS.
  • Good to have: javascript.
  • Soft Skills: Active - Smart - Problem Solver - flexible - Time management.
  • Language Skills: Very good level of English writing and reading.
About this Company

ExpandCart is the largest e-commerce platform in the Middle East. Our environment encourages innovation and we always use the latest technologies to provide our clients with cutting edge solutions.

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