Customer Support Specialist

4level1 Maadi, Cairo

62
Applicants for
2 open positions
9
Viewed
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,500 to 3,500 EGP per month, KPIs bonus system
Vacancies:
2 open positions
About the Job
  • Respond to customer queries in a timely and accurate way.
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
Job Requirements
  • Experience as a Customer Support Specialist or similar CS role is a plus
  • Familiarity with our industry is a plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
About this Company

We help people to improve their English language skills by providing high quality language instruction in an environment where everyone is respected, actively engaged in learning and oriented to achieving success.
In our Academy , Attention to details is what... (More)

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