Call Center Representative

Universal Payment Services Nasr City, Cairo

160
Applicants for
3 open positions
160
Viewed
76
In Consideration
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
4,000 to 4,500 EGP per month
Vacancies:
3 open positions
About the Job
  • A call center agent, or CSR, will act as a liaison.
  • Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Manage large amounts of incoming calls
  • Generate sales leads *optional*
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
Job Requirements
  • Very good command of Arabic and English (oral and written).
  • Leadership Skills
  • A Bachelor's degree is a must.
About this Company

Universal Payment Services - a Kuwait-Saudi partnership with a capital of 50 million USD - is one of the leaders in transaction processing and offers international, top-notch electronic transaction processing services through high speed, robust electronic information network.... (More)

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