Training & Quality Supervisor

Sykes Enterprises Maadi, Cairo

182
Applicants for
1 open position
121
Viewed
34
In Consideration
78
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree
Vacancies:
1 open position
About the Job
  • Design, develop and deliver proactive training for all business units.
  • Lead the training and quality team to meet strategic objectives.
  • Provide Business units data quality analysis and setting recover plans with Stakeholders.
  • Design, develop and deliver a proactive program of Leadership Skills training, for all appropriate staff, as required
  • Design, develop and deliver proactive training on HR issues for line managers, e.g. Absence Management, Disciplinary Procedure, Recruitment etc
  • Develop an annual training plan for all relevant staff
  • Facilitate the ad-hoc training needs identified for staff in conjunction with relevant line managers
  • Ensure that all necessary training equipment and facilities are available when required
  • Maintain records of attendance using the Learning Management System.
  • Provide regular reports on training activity

Quality

  • Ensure the site implements and maintains relevant quality principles and standards
  • Plan, develop and execute Internal Audits across the account
  • Highlight any service affecting non compliance and supports the operational team in resolving them
  • Document corrective actions and conduct follow up audits to ensure compliance
  • Assist in the planning, development and delivery of any projects identified by the Site Director, which are deemed conducive to heightening the quality of the organization
  • Provide technical specialized input to CSC Operational functions and Clients, where required

 

Job Requirements
  • Fluency in English is a MUST
  • Call Center experience is a must
  • Proven experience as Training and Quality Supervisor is a Must
About this Company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial... (More)

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