Training & Quality Supervisor

• Design, develop and deliver proactive training for all business units.
• Lead the training and quality team to meet strategic objectives.
• Provide Business units data quality analysis and setting recover plans with Stakeholders.
• Design, develop and deliver a proactive program of Leadership Skills training, for all appropriate staff, as required
• Design, develop and deliver proactive training on HR issues for line managers, e.g. Absence Management, Disciplinary Procedure, Recruitment etc
• Develop an annual training plan for all relevant staff
• Facilitate the ad-hoc training needs identified for staff in conjunction with relevant line managers
• Ensure that all necessary training equipment and facilities are available when required
• Maintain records of attendance using the Learning Management System.
• Provide regular reports on training activity

Quality

• Ensure the site implements and maintains relevant quality principles and standards
• Plan, develop and execute Internal Audits across the account
• Highlight any service affecting non compliance and supports the operational team in resolving them
• Document corrective actions and conduct follow up audits to ensure compliance
• Assist in the planning, development and delivery of any projects identified by the Site Director, which are deemed conducive to heightening the quality of the organization
• Provide technical specialized input to CSC Operational functions and Clients, where required