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Job Description
We are looking for an experienced and dynamic Call Center Manager to lead and oversee our customer support operations. The ideal candidate will be responsible for managing a team of call center agents, improving processes, and ensuring exceptional customer satisfaction.
Key Responsibilities:
- Supervise daily operations of the call center to ensure high performance and productivity
- Set performance targets and monitor KPIs
- Train, mentor, and motivate the team
- Handle escalated customer issues and complaints
- Implement strategies to improve service quality and efficiency
- Prepare regular reports on performance and suggest improvements
- Collaborate with other departments to enhance the customer journey
Job Requirements
- Proven experience as a Call Center Manager or similar role
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Familiarity with call center technologies and performance metrics
- Ability to work under pressure and multitask
- Bachelor's degree in Business Administration or related field (preferred)
- Proficiency in [English / Arabic / both depending on the role]
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