Senior Key Account Manager

Job Overview:

• A Senior Key account manager is a liaison between the company and its key clients. He/ She oversees the company-client relationship, determining clients’ needs, what they’re looking to achieve short-term and long-term, and ensuring the company delivers.

Responsibilities and Duties:

• Be the primary point of contact and build long-term relationships with customers.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Enhances department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Responsible for working with the Sales team on-board and integrate new clients and developing existing client relationships.
• Liaise between the customer and internal teams.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Prepare reports on account status.