Operational Specialist

The Happiness Factory Smouha, Alexandria

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  1. Processes a variety of documents, including products tracker, bills of lading, order adjustments, special deliveries, shortage reports, broken items repost and product complaints to meet customer needs and to maintain complete and accurate records
  2. Handle with the shipping company regarding delays or any other complaints, resolve problems as appropriate and follow up with customers to ensure resolution.
  3. Communicate with customers regarding the reschedule and returns
  4. Provide oversight on inventory needs assessments based on operational needs and inventory level
  5. Ensure that customer orders are fulfilled in line with quality and safety guidelines
  6. Additional duties as required within the limits of the position.
Job Requirements
  • Experience working with customer support
  • Experience working with shipping companies
  • Very Good Command of English