IT Help Desk Specialist - Alexandria

Zahran Market Smouha, Alexandria

Applicants for
1 open position
In Consideration
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Annual Bonus
Education Level:
Bachelor's Degree
1 open position
About the Job
  • Respond to requests for technical assistance in person.
  • Research questions using available information resources.
  • Advise user on appropriate action.
  • Specify and install equipment and software.
  • Support software  (install all new hardware, systems, and software for networks, install, configure, and maintain network services, equipment and devices).
  • Maintain and repair systems at all levels.
  • Maintain network infrastructure and architecture.
  • Maintain network software systems.
  • Control over software licensing.
  • Secure data and network.
  • Control over maintenance user accounts.
  • Identify and escalate situations requiring urgent attention.
  • Maintain all aspects of the company telecommunication infrastructure (including telephone networks and other forms of telecommunication).
  • Follow standard help desk procedures.
  • Document network/ hardware/ software problems and resolutions for future reference.
  • Prepare activity reports and administer help desk software.
Job Requirements
  • Bsc. of engineering/ information technology or relevant field.
  • Oral and written communication and learning skills.
  • Customer service orientation.
  • Problem analysis.
  • Adaptability, organizing, attention to details, and stress tolerance.
About this Company

Zahran Market was founded in 1987 in the coastal city of Alexandria, Egypt. With over 30 years of history, we’ve learned a lot about food - from where to source the best meat, to the latest household products. We strive to bring the best from the best!
Our stores are... (More)

See all Careers and Jobs at Zahran Market
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