Enterprise Strategy Consultant - IT Service Management

Alnafitha Zamalek, Cairo

Applicants for
1 open position
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Job Purpose

  • Perform planning, design, and implementation of ITIL/ISO20k processes to meet the evolving and changing needs of clients and provide assessment, design and redesign, and implementation solutions for clients.
  • Analyze and identify recommendations for enhancements based on ITIL/ISO20k best practices.
  • To improve existing practices and identify key operational measurements to use for process improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition.
  • Conduct ISO20000 gap analysis and ITIL Assessment highlighting current state, future state, client needs, best practices, and competition.
  • Facilitating and documenting design workshops
  • Participate in developing new services and product lines.
  • Develop standards, templates, and procedures to aid in the development of the required work products.
  • Understand client needs and matches them to relevant services or products.
  • Deliver training and awareness sessions for ITIL and ISO20000.
  • Develop – with coordination with unit head – ITSM RFPs and Technical Proposals


  • Maintain task delivery time:
  • Maintain a service delivery time of task within 5% variance
  • Maintain a task-customer-satisfaction rate of + 85%
  • Participate in unit improvement:
  • Receive approval on 3 service improvement suggestions
  • 100% accomplishment of unit head assigned annual objectives
  • Participate in unit knowledge development:
  • Read/watch, analyze and knowledge transfer 5 whitepapers/knowledge nugget/article/webinar/event
  • Attend 3 personal skills online courses (Udemy, LinkedIn, etc.) – with knowledge transfer.
  • Acquire/Update job-related skills:
  • Be certified/re-certified of 3 job-related certificates
Job Requirements
  • Bachelor’s Degree in Computer Science or any related field in IT.
  • + 4 years in any field in ITSM management or consultation
  • 2-3 years holding any position in IT operations/support/infrastructure/security
  • Training experience is preferred
  • ITIL Expert (Required)
  • ISO 20000 Lead implementer of Lead Auditor (Required)
  • COBIT Foundation, assessor or implementer is preferred
  • BPMN certificate is preferred
  • MS Office; Word, PP, Excel, etc.
  • MS Visio
  • MS Project
  • Good Presentation Skills
  • Document development
  • Self-aware
  • Honest
  • Open to learn
  • Confident
About this Company

Alnafitha International founded since 1993 in Saudi Arabia is a leading independent provider of IT services and solutions.

Alnafitha provides consistent processes and tools combined with the right skills at the right time and place. We design IT solutions that... (More)

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