Technical Support Specialist

Zeina Group -
Sheikh Zayed, GizaPosted 5 years ago

199Applicants for1 open position

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Serve as the first point of contact for users seeking technical assistance over the phone, email or ticketing system
Responding in a timely manner to service issues and requests
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Monitoring and maintaining computer systems and networks
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Track, route problems and requests and document resolutions
Install, modify, and repair computer hardware and software.
Identify and suggest possible improvements in procedure
Respond to technical support requests
Diagnose and resolve technical hardware and software issues
Advise user on appropriate action
Identify and escalate situations requiring urgent attention
Implement IT activities as planned

BSc / BA in IT, Computer Science or relevant field
1 – 3 years’ experience
ERP exposure and Microsoft Dynamics Knowledge is a plus
Proven experience as a help desk technician
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Very good command of the English language
Good communication skills to be able to deal with internal and external customers
Problem-solving skills