Technical Support Specialist

Zeina Group - Sheikh Zayed, Giza

Applicants for
1 open position
Not Selected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Serve as the first point of contact for users seeking technical assistance over the phone, email or ticketing system
  • Responding in a timely manner to service issues and requests
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Monitoring and maintaining computer systems and networks
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Track, route problems and requests and document resolutions
  • Install, modify, and repair computer hardware and software.
  • Identify and suggest possible improvements in procedure
  • Respond to technical support requests
  • Diagnose and resolve technical hardware and software issues
  • Advise user on appropriate action
  • Identify and escalate situations requiring urgent attention
  • Implement IT activities as planned
Job Requirements
  • BSc / BA in IT, Computer Science or relevant field
  • 1 – 3 years’ experience
  • ERP exposure and Microsoft Dynamics Knowledge is a plus
  • Proven experience as a help desk technician
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Very good command of the English language
  • Good communication skills to be able to deal with internal and external customers
  • Problem-solving skills