Customer Service Agent
TEMPO -
Maadi, CairoPosted 1 year ago62Applicants for1 open position
- 51Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
Ready for a fulfilling role where you provide top-tier customer support, handle sales, and contribute to retention efforts? Join us as a Customer Service Agent! Tempo is looking for dynamic individuals to be part of our team. If you're driven to deliver exceptional service and excel in a fast-paced environment, dive into the Tempo experience.
- Provide exceptional customer support to Tempo customers through phone, email, and chat.
- Develop expertise in Tempo products, addressing customer inquiries regarding products, services, and orders.
- Identify and document customer pain points, contributing insights for continuous improvement.
- Consistently achieve and maintain targeted operational metrics to ensure efficient and effective customer service.
- Handle sales and retention calls, resolving issues and concerns in a professional and empathetic manner.
- Stay informed on product knowledge through ongoing training and professional development.
- Contribute to the enhancement of customer support processes and procedures.
- Maintain accurate and organized customer records and communication logs.
Job Requirements
Education and Experience:
- Bachelor's Degree.
- Previous customer service experience preferred.
- C1 /Native English level speakers only.
Skills and Abilities:
- Strong communication and active listening skills.
- Proficiency in customer support software.
- Problem-solving and multitasking abilities.
Personal Attributes:
- Customer-focused with patience and resilience.
- Team player with attention to detail.
- Open to feedback and committed to improvement.
Work Environment:
- Flexible schedule, including evenings and weekends.
- Ability to handle a high volume of inquiries while maintaining professionalism.
