Customer Account Specialist - Temporary

CocaCola - Cairo

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Experience Needed:
2 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Freelance / Project
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Process sales orders received from customers through the SAP system to initiate the manufacturing process and meet customer requirements.
  • The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements.
  • The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting.
  • Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers.
  • Liaise with Customers, Vendor Schedulers, Production Planners, Operations and Quality Assurance in order to deliver customer’s requirements.
  • Apply operational excellence tools and techniques to continuously improve our processes and eliminate waste.
Job Requirements

Skill Requirements/Competencies:

  • An effective communicator who is capable of building excellent Customer Service relationships.
  • Excellent mathematical, analytical and diagnostic skills and the ability to handle large volumes of data in a detailed way.
  • Excellent PC skills and Excel spread sheet experience.
  • Preference for candidates with good working knowledge of SAP.
  • Business proficiency in English and an additional European language would be an advantage.
  • Organised and methodical with the ability to work in a controlled and structured way.

Educational/Professional Experience:

  • Demonstrated Customer Service experience with a strong focus on problem solving skills.
  • University Diploma/Degree in a business orientated discipline preferred.
About this Company

The Coca-Cola Company (NYSE: KO) is a total beverage company, offering over 500 brands in more than 200 countries and territories. In addition to the company’s Coca-Cola brands, our portfolio includes some of the world’s most valuable beverage brands, such as AdeS soy-based... (More)

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