Senior Advanced Customer Support Engineer –Financials Functional

Oracle - Cairo

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Experience Needed:
5 to 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Works with the client to understand requirements, functionality and business processes
  • Translate customer requirements into deliverable products and services
  • Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results
  • Develops test plans, procedures and running the tests accordingly
  • Support Oracle Financials products and services in line with the contractual agreement
  • Works with support to resolve Customers SRs.
  • Conduct knowledge transfer sessions both within the Oracle team and to end users.
  • Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
  • Ensures that new services are appropriately captured and put in ACS corporate repository
  • Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified Financials area.
Job Requirements

Technical Qualifications

  • 5-7+ years implementation experience of Financials solutions
  • Experience with multiple Financials applications is a plus – especially Oracle EBS and Oracle SaaS
  • At least 2 years in implementing Financials SaaS applications
  • At least (1) full life cycle implementation of Oracle’s Cloud SCM solutions
  • Strong functional knowledge of Oracle Financials modules: General Ledger, Accounts Payable, Accounts Receivable, Asset Management and Cash Management, Budgeting and Planning
  • Good understanding of Sub-ledger Accounting (SLA) and Financial Accounting Hub (FAH)
  • Previous consulting experience
  • Business analysis, requirements gathering, and workshop leadership skills
  • Oracle Cloud Certification is a plus

Other Qualifications:

  • Excellent Analytical skills
  • Strong English written/verbal communications
  • Self-motivated individual who works well in a team environment
  • Willing to travel to customer sites on a regular basis
  • Experience in working as part of Global/ Matrixed/ Remote teams
  • Self-driven, ability to work under minimal supervision


5-7+ years of overall experience in multiple end-to-end implementations / support projects involving Financials modules across industry domains

About this Company

With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in software as a service, platform as a service, infrastructure as a service, and data as a service.

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