Customer Support Specialist

Ordera - Maadi, Cairo

77
Applicants for
1 open position
4
Viewed
4
In Consideration
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
Job Requirements

Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with the Food industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
About this Company

A mobile app to place and pay for your orders at restaurants and cafes. Delighting you with a cashless experience, no check splitting hassle and it also saves you time!

See all Careers and Jobs at Ordera
Hiring?
Signup for an employer account and Post your Jobs!