Quality Assurance Specialist Bilingual In Any Of The Following Languages (French-Spanish-Italian-Turkish)

Majorel Egypt - Alexandria

106
Applicants for
1 open position
48
Viewed
15
In Consideration
32
Not Selected
Experience Needed:
0 to 1 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

About the Job

  • Manage and communicate the monitoring sample size.
  • Audit the quality specialists team members’ monitoring process.
  • Audit the operations team leader monitoring process.
  • Conduct calibration sessions for new quality members (quality assurance specialists) and new operations members (team leaders).
  • Audit all reports of QA results per transaction on a regular basis and monthly reports.
  • Ensure the consistency of all quality monitors and follow up on calibration results.
  • Ensure that all accounts are meeting the quality benchmarks, and follow on the action plans for the accounts that do not meet the benchmarks.
  • Ensure the capability of the knowledge base and measure the staff feedback accordingly.
  • Collect the department balanced scorecard
Job Requirements
  • Must be bilingual in any of the following Languages ( French - Spanish - Italian - Turkish )
  • Customer service experience in a call center setting.
  • Excellent communications and documentation skills.
  • Good COPC Awareness.
  • Good Coaching and Monitoring Skills.
  • Good Problem Solving Skills.
  • Good leadership skills.
  • Experience in call center at least 6 months as a Quality Specialist.
  • Advanced knowledge of MS office.
About this Company

We serve customers across the world through our 50,000 employees based in 29 countries in Europe, the Middle East, Africa, the Americas and Asia in 36 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak... (More)

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