IT Technical Support - Remotely
Axcell -
Giza, EgyptPosted 5 years ago247Applicants for1 open position
- 171Viewed
- 0In Consideration
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Job Details
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Job Description
Are you energized by helping others succeed? Love sharing and helping explain a great product? Excited to join a fast-paced, growing tech company? You know that the success of any company is tied to the customer experience—and that’s where you come in.
- Being the first point of contact on email and phone, you'll be answering questions, giving advice, solving problems using your technical know-how
- You’ll learn our platform inside and out, with opportunities to work cross-collaboratively with other teams and have dedicated time for you to learn, grow and explore professional development opportunities.
- At Axcell you’ll be part of a collaborative, passionate and insanely helpful team that provides the best support in the industry!
Job Requirements
As a IT Technical Support (Remote) you should have:
- Bachelor’s Degree: Computer Sciences or Information systems
- A minimum of 1 - 2 years of related experience in a customer service
- Ability to navigate through multiple computer applications with speed and accuracy
- Ability to follow guided paths to solve customer questions/concerns
- Good Knowledge about CCNA – MCSA
Technical Skills:
- Remarkable experience in providing Remote Technical Support
- S/W Troubleshooting experience (Outlook, Antivirus, drivers & Etc.. )
- Operating Systems Windows / OS MAC / Linux is a plus
- Familiarity with Support Ticket systems
- Knowledge for Backup Software
- Troubleshooting Internet Connectivity
Soft Skills:
- Good in English written and oral communication skills
- Ability to provide accurate customer solutions
- Excellent listening skills
- Emotional intelligence
- Capacity and willingness to learn
- Multitasking
- Time management
- Prioritizing
Benefits of Working as Axcell Technical Customer Solutions Professional (Example):
- Wage negotiation able based on the Closed Solved Tickets
- 100% Work from Home
- Promotional Opportunities for full-time contracts
