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Job Description
- Evaluate adequacy of quality assurance standards
- Monitor operations to ensure that they meet production standards
- Recording, analyzing and distributing statistical information
- Setting customer service standards
- Writing management and technical reports and customers’ charters
Job Requirements
- 0 to 1year experience in a call center as Quality Specialist
- Graduates
- Fluent English
- Excellent communication skills
- Excellent Excel and PowerPoint skills
- Knowledge of quality assurance terminology, methods, and tools
- Analytical, problem-solving, and decision-making skills
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