Private Relationship Representative

CIB - Zamalek, Cairo

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Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Service Quality

  • Ensure that all customer interaction begins with the standard service greeting to maintain service quality standard, also obtain a satisfaction confirmation and customers' suggestions for better service before leaving the Hub
  • Respond promptly and professionally to any customer inquiry or comments and refer customer complaints to Private Service Officer to handle.
  • Contribute in updating “KYC” documents, through referring customers with outdated information to the Private Service Officer
  • Responsible for campaign effectiveness survey with Hub customers to measure customer satisfaction
  • File and carefully maintain bank data and documents in an efficient and timely manner to ensure proper archiving and easy retrieval of documents

Marketing

  • Ensure that all marketing materials are well presented and promotion materials are removed once promotion is over upon receiving notification from marketing department to assure customers are getting updated info to maintain the branch ambiance
Job Requirements

Qualifications

  • Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent
  • 1-3 years of experience

Skills

  • Good command of English & Arabic Languages, extra language is an advantage
  • Presentable and well groomed
  • Excellent communication skills
  • Knowledge of all private banking products and services
  • Knowledge of Quality & Service
  • Basic Knowledge of Know your customer-KYC, Anti Money Laundry -AML and compliance requirements
  • Basic computer skills
About this Company

Commercial International Bank S.A.E. is an Egyptian private-sector bank. The company corporate headquarters are located in Cairo, Egypt. The bank serves more than 500,000 clients and has more than 6,000 employees.

Vision
To uphold CIB’s distinct reputation... (More)

Industry: Banking
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