Senior Technical Support

IoTBLUE is hiring a Senior Technical Support Engineer, if you see yourself performing the following functions, please don’t hesitate to apply.

Job responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• To provide technical support for the IoTBlue Suite of products with a concentration on the Information Software products.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide Internet of Things (IoT) Support Services to Developers, System Administrators, Field Consultants, and Engineers.
• In most cases, this support will be provided via telephone. Support via email or technical notes will also be required.
• Achieving customer and business alignment on project objectives
• Identifying technical and business process transformation opportunities and develop processes and tools to drive efficiency in the organization
• Working side by side with IoT Custom Solution Architect team when needed for custom/complex opportunities
• May be asked to cover a shift after hours. The engineer will occasionally carry a weekend support phone to provide support for 24x7 customers.
• Provide technical assistance and support for incoming Incidents and issues related to computer systems, software, and hardware.
• Respond to Incidents either by email or over the phone
• Install and configure routers, switches, and various transmission media
• Install, optimize and troubleshoot Local Area and Base Area Networks
• Participate in the implementation, installation, and testing of applications software
• Maintain confidentiality regarding the information being processed, stored or accessed by the network
• Respond to customer inquiries concerning systems operation and applications diagnoses the faced problems
• Align the preventive maintenance processes to avoid the repetition of the incidents.
• Supporting the roll-out of new applications or services.
• Providing support in the form of procedural documentation.