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Job Description
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Quality managers work across many industries and sectors. You may work as either a generalist or specialist. You'll use a variety of measures and management systems, such as total quality management, to carry out your role.
Your responsibilities will vary depending on the sector you work in. However, as a quality manager you'll typically need to:
- Devise and establish a company's quality procedures, standards and specifications
- Review customer requirements and make sure they are met
- Work with purchasing staff to establish quality requirements from external suppliers
- Set standards for quality as well as health and safety
- Make sure that manufacturing or production processes meet international and national standards
- Look at ways to reduce waste and increase efficiency
- Define quality procedures in conjunction with operating staff
- Set up and maintain controls and documentation procedures
- Monitor performance by gathering relevant data and produce statistical reports
- Review existing policies and make suggestions for changes and improvements and how to implement them
- Measure performance and identify any areas of weakness, recommending and implementing improvements
- Assess the effectiveness of changes made
- Use relevant quality tools and make sure managers and other staff understand how to improve the business
- Make sure the company is working as effectively as possible to keep up with competitors
- Train and manage a team of quality control technicians.
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