Technical Remote Support Engineer Healthcare Informatics Technologies in Riyadh, Saudi Arabia

Philips - Riyadh ,Saudi Arabia

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Work From Home
1 open position
About the Job

In this role, you have the opportunity to

Be the ambassador of Philips Health Tech ensuring that all customers are satisfied with exceptional service while meeting or exceeding our business targets.

You are responsible for

  • Maintaining a multi site solution with a high availability of 99,99%.
  • Planning, performing and communicating proactive actions needed to keep systems available in maintenance windows.
  • Implementing alerts and automate monitoring of hardware, backup and vmware.
  • Trouble shooting issues occur in backup, storage and VMware and coordinate escalations to Hpe if needed.
  • Reporting on system health on a regular base, including capacity charts when system will run full and hardware expansion is needed.
  • Having environment up to date regarding Windows, MacAfee, VMware and other patches (plan, do check act)
Job Requirements
  • Degree in IT/Computer/Software Engineering
  • The ability to remotely trouble shoot and solve problems,
  • VMware 6.x certified (Metrocluster, vcenter)
  • Windows and SQL server knowledge
  • Microsoft experience, DNS, domain, trusts, policies, etc preferred MCSA certified for windows 2016 and SQL 2016
  • Experience with managing Hpe 3PAR storage (replication, monitoring, proactive reporting and interface with Hpe support)
  • Experience in backup and restore preferred with Veeam Backup software
  • Basic knowledge of ITIL processes
  • MacAfee virus scanning distribution
  • Experience in network switches Cisco, HPe (vLAN’s, trunking, remote site connectivity, etc)
  • Fluent English is required, Arabic knowledge is a plus,
  • Hands on hospital experience with IT systems in Cardiology and/or Radiology and related field,
  • Residency in Riyadh or Jeddah.
About this Company

Koninklijke Philips N.V. is a Dutch multinational technology company headquartered in Amsterdam currently focused in the area of healthcare and lighting. It was founded in Eindhoven in 1891 by Gerard Philips and his father Frederik, with their first products being light bulbs

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