Call Center Team Leader

Plan Med - Faisal, Giza

160
Applicants for
1 open position
64
Viewed
20
In Consideration
26
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Create an inspiring team environment with an open communication culture.
  • Set clear team goals.
  • Delegate tasks and set deadlines.
  • Oversee day-to-day operation.
  • Monitor team performance and report on metrics.
  • Motivate team members.
  • Discover training needs and provide coaching.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.
  • Encourage creativity and risk-taking.
  • Suggest and organize team building activities.
Job Requirements
  • Proven work experience as a team leader or supervisor.
  • In-depth knowledge of performance metrics.
  • Good PC skills, especially MS Excel.
  • Excellent communication and leadership skills.
  • Organizational and time-management skills.
  • Decision-making skills.
  • Degree in Management or training in team leading is a plus.